Unit 27-interview techniques

• two types of questions
• closed questions can be  answered with either a single word or a short phrase
• often known as yes or no question
• they give you facts
• easy to answer
• quick to answer
• give control to questioner
• useful in range of different situations
• opening questions
• to test people's understanding
• to set up a desired frame of mind
• seeking yes to big question
• first word of question sets up it's dynamic.
• open questions receive long answer
• contributor can give more elaborate answer
• give you feelings and opinions
• give control to contributor
• asked to reflect and think
• go deep
• develop conversations
• find out more about people, what they are like
• get people to think about themselves more
• trigger points

vf